Quality Manager Cashew

Duties and responsibilities

1. Quality Management System (QMS) & Food Safety System

• • Develop and continuously improve the Quality & Food Safety Management System in accordance with BRCGS, HACCP, GMP, customer requirements, and company standards.
  • Ensure all quality and food safety procedures, SOPs, specifications, forms, and records are updated and properly maintained.
  • Monitor compliance with food safety programs including allergen control, traceability, pest control, sanitation, and mock recall.

2. Quality Control Operations

• • Supervise quality inspection activities for incoming materials, in-process products, packaging, and finished goods.
  • Review inspection results, quality records, and production documentation.
  • Coordinate with Production, Warehouse, Planning, and related departments to resolve quality issues.
  • Monitor non-conforming materials/products and ensure timely corrective actions.

3. Incoming Material & Supplier Quality Management

• • Review incoming material documentation including COA, specifications,
  • Oversee sampling and inspection activities for incoming materials.
  • Manage supplier quality performance and participate in supplier evaluations
  • Follow up supplier corrective actions related to quality and food safety issues.

4. Audit, Compliance & CAPA

• • Lead and coordinate internal audits, customer audits, certification audits
  • Prepare audit documentation and ensure readiness for audits.
  • Conduct root cause analysis (RCA) and corrective and preventive actions (CAPA).
  • Monitor effectiveness and closure of audit findings and corrective actions.

5. Customer Complaint & Quality Improvement

• • Investigate customer complaints and internal quality issues.
  • Coordinate cross-functional teams to identify root causes and implement solutions.
  • Prepare quality reports, trend analysis, and improvement recommendations.
  • Drive continuous improvement initiatives to enhance product quality and food safety

6. Documentation & Customer Support

• • Prepare and provide technical documentation required for new customer onboarding and customer requests.
  • Ensure proper control and retention of quality and food safety records.
  • Support customer questionnaires, specifications, and compliance documentation.

7. Team Management & Training

• • Supervise, assign, and monitor daily activities of QC/QFS staff.
  • Conduct training on GMP, HACCP, Food Safety, Quality Standards, SOPs, and company
  • requirements.
  • Develop team competency and support employee performance improvement.
  • Monitor department KPIs and drive achievement of quality objectives.

8. Reporting

• • Prepare periodic quality and food safety reports for management review.
  • Analyze quality performance indicators and recommend improvement actions.
  • Report critical quality and food safety issues to management in a timely manner.

QUALIFICATIONS & REQUIREMENTS

• • Bachelor’s Degree in Food Technology, Food Science, Biotechnology
  • Minimum 5 years of experience in QA/QC or Food Safety within food manufacturing
  • Experience in supervisory or team leader role is preferred.
  • Good understanding of HACCP, GMP, BRCGS, Food Safety Management Systems
  • Knowledge of Root Cause Analysis (RCA), CAPA and internal auditing.
  • Familiar with supplier management and customer complaint handling.
  • Leadership and team management skills.
  • Proficiency in Microsoft Office applications.
  • Good English communication and writing skills.

Working conditions

Location: Valency Vietnam International Trading Co, Lot C9, Street 14, Hiep Phuoc Industrial Park, Hiep Phuoc Commune, Nha Be District, Ho Chi Minh City

Working Days:- Monday to Friday (Full day) and Saturday (Half Day)