ServiceNow Cloud Engineer

• Integrate AWS CloudWatch, CloudTrail, Config, X-Ray into ServiceNow Event Management.
• Integrate Azure Monitor, Log Analytics, App Insights.
• Create a unified data model: standardize log fields, severity, asset identifiers.
• Enable noise suppression rules in ServiceNow Predictive AIOps.
• Auto‑group AWS and Azure alerts from common root events.
• Deploy baseline correlation rules for CPU, memory, latency, IOPS anomalies.
• Configure RCA models in ServiceNow AIOps to analyze AWS + Azure anomalies.
• Build dashboards for network/API latency, scaling failures, and resource contention.
• Implement dependency mapping between apps → infra → cloud services.
• Integrate device metrics into ServiceNow DEX.
• Apply automated endpoint fixes (patch correction, disk cleanup, broken update repair).

Also confirm if you have cloud resources to deliver the following scope:

Automate common tasks:

• Restart stuck EC2 instances / Azure VMs
• Clear queue backlogs (SQS, Service Bus)
• Redeploy failed containers
• Restart failing App Services / Lambda / Functions
• Apply AI to optimize cloud utilization (rightsizing, stopping idle VMs).
• Analyze usage trends for AWS + Azure and automate scaling schedules.
• Implement predictive spend alerts in ServiceNow.

Familiar with the following Tools:

ServiceNow Orchestration

AWS Systems Manager Automation

Azure Automation Runbooks