Medical Sales Representative

JOB DESCRIPTION

The medical representative senior staff is responsible for operating sales activities of medical food business and other business support activities including developing and engaging customers to achieve sales target.

ROLE AND RESPONSIBILITIES

Perform the following assigned roles and responsibilities through collaboration with members of Healthcare Business Development Section and related Section’s members of PR Department. Other roles and responsibilities may be assigned additionally:

1. Operating sales activities of medical food business

• Execute the operation process and sales activities of the new medical food business, including operating all sales channels such as D2C platform, direct sales to pharmacies (including bidding to hospitals), patients’ families and their caregivers, to achieve the sale target (monthly, quarterly, yearly).
• Identify, develop new customers and maintain customers relationships (with hospitals, pharmacies inside and outside hospitals), engage potential customers to support business and realize sale target.
• Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
• Execute the after-sales services including collecting & analyzing feedback/comments of consumers/healthcare professionals for improving service quality, enhancing application, improving storage, delivery, returning goods, handling Voice of consumers, etc.
• Conduct marketing/communication strategy and all related business support activities following the direction/strategy of Company/Corporate/Department/Section for the medical food business.
• Working with other Departments (QA, LOG, SPD, IT, GA, etc.) for procurement process (including importation process), logistics (including transportation, delivery, inventory control), technology management (including D2C and EPR management system), legal compliance etc. during business.
• Making reports (weekly, monthly, quarterly, yearly) related to the medical food business.

2.Operating support activities of medical food business

• Conduct communication/group consultancy for patients, families and their caregivers via hotline, email, webinar, workshop, social media platforms, etc.
• Administer, maintain and develop communication channels (Facebook Group, D2C platform…) to communicate with patients, families and their caregivers about medical food, giving consultancy and related information.

3. Operating other relevant tasks related to medical food business as assigned by superior

REQUIREMENTS:

• Bachelor’s degree in pharmacy, Medical, Biotechnology, Chemistry or related healthcare fields.
• Minimum 2 – 3 years of experience in Sales Development, Business Development, or a similar role in the field of medical food;
• Be proficient in English (4 skills) and Microsoft Office.
• Good communication, strong negotiation and sales skills.
• Having knowledge of Sales, Business Development and Customer Service in the medical food/healthcare business area is a plus point.

WORKING TIME:

Monday to Friday: 8:00 A.M to 4:45 P.M.

WORKING PLACE:

Artermis Building - 03 Le Trong Tan Street, Phuong Liet Ward, Ha Noi City