Dynamics 365 Tech Support Engineer - Japanese Speaking

Job scope

• Reviews issues and contacts customers to understand issues.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

MUST HAVE:

• Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred).
• Ability to communicate with customers in Japanese fluently (business communication level – email, phone, meetings).
• Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
• Customer-first mindset with strong ownership to resolve issues.
• Team contributor with good communication and collaboration skills.
• Strong logical thinking and problem-solving skills.
• Responsible, proactive, and able to work under pressure.

NICE TO HAVE:

• Local Japan work/study experience.
• Basic English skills for reading technical documents and collaborating with international teams.
• Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server operations.
• At least 1 year of experience in technical support, technical consulting, or information technology or related fields

Working hours: 7:00 – 16:00 (including 1-hour break), Monday - Friday

• Includes holiday and Tet shifts as assigned, allowances provided per labor law
• Any shift or schedule changes will be notified by the department head

Benefits

• 100% salary during 2-month probation.
• Social insurance contribution based on 90% of gross salary.
• 12 annual leave days/year.
• 8 sick leave days/year.
• Night shift allowance: +30% of gross salary for working hours between 22:00 – 06:00 (break time excluded).
• PVI healthcare insurance.
• Additional 500,000 VND meal allowance if night shifts account for 50% or more of total working hours.
• Annual health checkup for employees who have completed at least 6 months of service.
• Annual Performance Bonus based on company performance.