Human Resources Lead

Requirements

Must-have

• 3+ years HR experience
• 1+ year leadership experience (manage ≥1 member)
• Strong IT recruitment background
• Experience building performance framework in software company
• Strong crisis management & dispute handling
• Deep knowledge of Labor Law, insurance & tax procedures
• Good English communication

Core Competencies

• Systems thinking mindset
• Root-cause analysis
• Strategic thinking
• Leadership & coaching
• Conflict resolution & empathy

Essential Traits

• High integrity
• Ownership mindset
• Long-term commitment (co-founder mentality)
• Resilient under pressure

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Key Responsibilities

1. Recruitment Strategy & Team Leadership

• Develop and execute IT recruitment strategy (Dev, QA, BA, PM, Tech Lead)
• Supervise HR team performance
• Review hiring decisions & join key interviews
• Coach and develop HR team members

2. Employee Relations & Crisis Management

• Proactively detect and resolve HR risks
• Handle complex employee disputes
• Conduct root-cause analysis on retention/performance issues
• Strengthen communication between leadership and staff
• Develop retention & culture initiatives

3. HR Operations & Legal Compliance

• Oversee labor contracts, payroll, insurance & PIT compliance
• Ensure full compliance with Vietnam Labor Law
• Optimize HR operational cost & workflow

4. Performance & Organizational Development

• Design performance management framework for software company
• Build systematic HR processes
• Develop career path & succession planning
• Employer branding initiatives

5. HR Analytics

• Provide HR metrics & reporting
• Deliver data-driven recommendations to BOD