Sales Lead/Coach

YOU WILL:

• Be responsible for the daily management, work allocation and performance evaluation of the pre-

sales support

team to ensure its efficient operation.

• Guide and supervise team members in performing pre-sales support tasks, including customer

consultation, sales opportunity discovery, product recommendation and assistance with online

purchase.

• Assist in formulating and optimizing pre-sales support processes and service standards to enhance

customer satisfaction and sales conversion rates.

• Regularly organize team training to improve members' capabilities in product knowledge,

communication skills and service awareness.

• Closely collaborate with sales, technical and other departments to facilitate the smooth conversion

of customer sales inquiries and subsequent follow-ups.

• Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions

for implementation.

• Maintain team morale in high-pressure environments and motivate members to achieve both

individual and team performance goals

OUR IDEAL CANDIDATES:

• 2–3 years of management experience in a Pre-Sales Lead, or Sales Coaching, or Customer

Service Lead role. (at least overall 5 years in sales role)

• Fluent in English, with strong verbal and written communication skills.

• Experience supporting or selling to English-speaking markets.

• Experience in the Tech industry or SaaS/online platforms is preferred.

• Strong data sensitivity, with the ability to identify performance gaps through data analysis and

implement effective improvement actions.

• Excellent communication, coaching, and stakeholder management skills, with the ability to

collaborate effectively across departments.

• Proven ability to perform under pressure, stay composed in high-volume or fast-changing

environments, and lead the team to consistently high levels of performance.