SOC CyberSecurity Manager

Responsibilities

SOC Leadership & Operations

✓ Lead and mentor SOC analysts, fostering high performance and professional development.

✓ Act as Team In-Charge for assigned shifts, overseeing daily SOC operations and incident

workflows.

✓ Ensure adherence to SOC playbooks, standard operating procedures, and compliance

requirements.

✓ Manage high-severity incidents and provide expert-level investigation and resolution support.

Service Delivery & Continuous Improvement

✓ Ensure cybersecurity services are delivered in line with defined SLAs and KPIs.

✓ Drive continuous improvement in SOC processes, tools, and service quality.

✓ Collaborate with internal technical teams to support customer onboarding and ongoing

operations.

Customer Engagement & Escalation Management

✓ Serve as the senior escalation point for clients, ensuring timely and effective issue resolution.

✓ Build trusted relationships with clients by understanding business objectives and aligning

cybersecurity services accordingly.

✓ Proactively manage customer risks and identify opportunities to enhance service value.

Reporting & Stakeholder Communication

✓ Provide regular operational and risk updates to senior management.

✓ Analyse incident trends, customer feedback, and service metrics to inform improvements.

✓ Contribute insights to enhance SOC capabilities, tools, and service offerings.

Technical & Professional Requirements

✓ Proven experience handling escalated security incidents in a SOC environment.

✓ Strong working knowledge of SIEM platforms, threat intelligence, IDS/IPS, firewalls, and malware

detection technologies.

✓ Solid understanding of cybersecurity frameworks and standards, including MITRE ATT&CK and

NIST.

✓ Strong analytical, problem-solving, and decision-making skills with the ability to perform under

pressure.

✓ Willingness to work in a 24/7 SOC environment.

Requirements

✓ Minimum 8 years of experience in SOC operations and cybersecurity service delivery.

✓ Demonstrated experience leading SOC or security operations teams.

✓ Professional certifications such as CISSP, CISA, or CISM (at least one required).

✓ Bachelor’s degree in Cyber Security, Information Security, or a related discipline; a Master’s

degree is an advantage.