Window - Tech Support Engineer - Japanese Speaking

You will:

• Reviews issues and contacts customers to understand issues.

• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event

logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as

needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

OUR IDEAL CANDIDATES:

• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with

customers in Japanese fluently (business communication level – email, phone, meetings).

• Open to Fresher and Non-IT background

• Customer service mindset

• Interested in the IT field

Working hours: 7:00 – 16:00

• 9 hours/day (including 1-hour break), 5 days/week (Mon-Fri)

• Includes holiday and Tet shifts as assigned, allowances provided per labor law

• Any shift or schedule changes will be notified by the department head