Pre-sales Specialist (Cantonese)

YOU WILL:

• Be responsible for pre-sales support for business customers in China market.
• Answer customer calls, respond to customer inquiries, identify their purchasing needs, assist them
• in online purchases, and contribute to the company's sales performance.
• Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly,
• identify potential purchasing needs, and assist customers in completing online purchase.
• Provide a high-quality customer service experience, accurately record customer needs, and
• promptly submit them to the subsequent sales department for follow-up.
• Work closely with team members to solve problems together; maintain high efficiency under
• pressure.
• Have an understanding and familiarity with Chinese culture; those with relevant life or work
• experience in China are preferred.

OUR IDEAL CANDIDATES:

• Fluent in Cantonese speaking, listening, reading and writing.
• Good English reading and writing skills, and proficient in using office software.
• Candidates with relevant experience in customer service or sales are preferred.
• Strong learning ability and excellent communication skills.
• Able to handle work pressure and complete tasks efficiently.

BENEFITS:

• Salary at 100% during the probationary period.
• 90% contribution of the gross salary to social insurance.
• An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the
• normal salary + PVI insurance + 500,000 VND food allowance.
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Annual Health Checkup for employees who have worked for at least 6 months from the date of
• signing the official labor contract.
• Activities: Birthday party, Employee engagement activities.

OTHERS:

Working location: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam

Working time: 8AM-5PM VNT, Mon-Fri

Public holiday: follows the Hong Kong public holiday